Loss adjusting represents the historical and strategic cornerstone of Gruppo Lercari’s business, synonymous with unparalleled excellence in insurance appraisal services. This area specializes in the end-to-end management of the insurance appraisal process, with a strong emphasis on Complex and Rare Claims, focusing on non motor third party lability claims, including Financial Lines, Special Risks like BBB, BI, CAR, EAR, Engineering, Construction, Machinery, Product Liability, Marine & Aviation, Cyber Risk, etc.). Moltiply BPO Claims has evolved beyond the traditional generalist appraiser model, adopting a both multidisciplinary and managerial approach that activates targeted teams composed of the finest professionals and skills for each assigned case.

The role of the appraiser is pivotal within the insurance industrial process. As the initial and often sole person to interact with the client when a claim occurs, the appraiser's work greatly affects the insurance policy in both customer satisfaction and company profitability. Continuous market evolution, accrued expertise, and the ability to mobilize the best appraisal competencies and practices are Moltiply BPO Claims key strategies for creating client value. Using state-of-the-art IT tools and engaging in dedicated structures and partnerships, Moltiply BPO Claims meet diverse client demands with modular, customized solutions, whether for Frequency, Complex/Rare, or Corporate claims managed globally.

A recent extension to Moltiply BPO Claims offering, through the Lercari Motor subsidiary, Motor TPA and Appraisal services offer the opportunity to redesign and modernize outdated processes, leveraging digital technology. Drawing on its extensive experience, Lercari Motor seeks to be a premier partner in automotive risk management, offering targeted, adaptable solutions to navigate the most challenging aspects of value creation.

Moltiply BPO Claims has created Next STEP, a multipurpose platform able to respond to different needs: it manages both simple and complex claims for property damages and third-party liabilities, it covers the end-to-end process for TPA activity and manages contractual and administrative relationships with the network of experts, liquidators and specialists (e.g., doctors, forensic experts). Next STEP architecture is based on a core module and many bolt-on extensions, designed to improve both efficiency and transparency: business-side (e.g. video-assessments), operational (e.g. double data entry, claim tracking), billing and compliance (e.g. visibility cones applied to specific data field, environment impact thanks to full digitalization and paperless philosophy).